Jaya bd's Privacy Policy — Your data is safe

01Introduction

Jaya bd is a trusted online gaming and betting platform in Bangladesh. We believe your privacy is a fundamental right. This Privacy Policy ("Policy") explains how jaya bd collects, uses, and protects your personal information.

By accessing jaya bd's website or mobile app, or by creating an account, you are considered to have accepted this privacy policy. Please read it carefully — there is no hidden language here, everything is explained in plain, straightforward terms.

02What Information We Collect

Jaya bd collects two types of information — what you provide directly, and what is generated automatically while you use the platform.

Directly provided information:

• Name, date of birth, and gender.
• Mobile number and email address.
• Payment method details (bKash / Nagad / Rocket number).
• A copy of your national ID or passport for identity verification, when required.
• Messages and information you share in support chat.

Automatically collected information:

• IP address and device type.
• Browser type and operating system.
• How long you spent on the platform and which pages you visited.
• Gaming history and transaction records.
• Cookie and local storage data.

03How Your Data Is Used

Jaya bd uses your information solely to improve platform services and deliver the best possible gaming experience. We never profit from your data.

• For account creation, verification, and management.
• To process deposit and withdrawal transactions.
• To prevent fraud, money laundering, and other illegal activities.
• To send you relevant promotions and bonus offers (you can opt out at any time).
• To analyze platform performance and game functionality.
• To provide customer service and support.
• To meet legal obligations and satisfy regulatory requirements.
• To monitor usage patterns and ensure responsible gaming.

04Whether Your Data Is Shared

Jaya bd does not sell your personal information to any third party. However, certain data may be shared in the following limited circumstances:

• Payment Providers: Information required to process transactions via bKash, Nagad, and Rocket.
• Game Provider: Licensed game companies that supply games on our platform.
• Legal Authorities: In response to a lawful request from the Bangladesh government or law enforcement authorities.
• Anti-Fraud System: A specialized security partner for fraud prevention and anti-money laundering.
• Cloud & Server Services: A trusted cloud provider for data hosting and storage.

In all of the above cases, only the minimum necessary information is shared, and all relevant partners are contractually bound to uphold our privacy standards.

05Data Security Measures

Jaya bd employs industry-standard technology to keep your information secure. Our security framework is multi-layered and continuously updated.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Firewall Protection: An advanced firewall system guards against cyber attacks.
• Two-Factor Authentication (2FA): Adds an extra layer of security to your login.
• Regular Audits: Third-party security experts conduct regular system reviews.
• Data Masking: Sensitive data is masked even within internal systems.
• Access Control: Only authorized staff can access specific data.

06Cookie Policy

Jaya bd uses cookies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.

Cookies We Use:

• Essential Cookies: Essential for login sessions and platform security. These cannot be disabled.
• Functional Cookies: Remembers your language preference and account settings.
• Analytics Cookies: Helps us understand how the platform is being used.
• Marketing Cookies: Used to show relevant promotions (you can turn this off).

You can delete or disable cookies through your browser settings. However, disabling essential cookies may cause some features to stop working.

07Your Rights

As a jaya bd user, you have several rights over your own data. We respect these rights and are here to help you exercise them.

• Right to Access Your Data: You can request to know what information we hold about you.
• Right to Rectification: You can update any information that is incorrect or out of date.
• Right to Erasure: Once your account is closed, you may request that your data be deleted.
• Right to Restrict Processing: You may request that your data be used only in specific, limited ways.
• Right to Data Portability: You can download a copy of your own data at any time.
• Right to Opt Out of Marketing: You can opt out of promotional messages at any time.

To exercise any of these rights, please contact our support team. We will respond within 30 business days of receiving your request.

08How Long Data Is Retained

Jaya bd does not retain any data beyond what is necessary. Retention periods depend on the type of data and applicable legal requirements.

• Active account data is retained until the account is closed.
• Upon account closure, most data is deleted within 90 days.
• Financial transaction records may be retained for up to 5 years for legal compliance.
• Certain security logs are retained for up to 2 years to help prevent fraud.

09Minor's Information

Jaya bd strictly does not collect data from anyone under the age of 18. Our platform is for adults only.

• Age is verified at the time of registration.
• Any account found to belong to a minor will be closed immediately.
• Any data found to belong to a minor is deleted as soon as it is identified.
• Parents or guardians who have concerns are welcome to contact our support team.

10Policy Updates

Jaya bd may update this privacy policy as needed. Any changes will be clearly communicated on the platform.

• For major changes, you will be notified via your registered phone number or an in-app notification.
• The date of any changes will be shown under the "Last Updated" section at the top of the page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

11Contact

For any questions, complaints, or to exercise your rights under this privacy policy, please get in touch with us. Our support team is available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Click the chat icon at the bottom right of the platform.
• Average response time: 2–5 minutes.